![]() (see Fiber Jack model specific power cycling instructions above if needed). Connect the power to the Fiber Jack and allow the Fiber Jack to power on fully before proceeding.Leave them all unplugged for one minute.Disconnect power from the mesh point(s).Disconnect ethernet cable and power from the main Google Wifi point (connected to the Fiber Jack).Powercycle all Google Wifi points as well as your Fiber Jack Verify that you are connecting using the correct Wi-Fi Name (SSID) and passwordģ. If it continues to pulse red, contact Google Wifi customer support Learn more about fixing network errors.įactory resetthe Wifi point. When it's done, the Wifi point will reset itself and start pulsing blue, letting you know it's ready for setup.Ĭheck that the ethernet cable is properly connected to your primary Wifi point and modem. The light will turn solid white once the Wifi point is online. If there's still no light, contact Google Wifi customer support. If your Wifi point is already set up and the light is off, check your light brightness settings in the app. Wifi point has no power or the light was turned off in the app.Ĭheck that the power cable is properly connected to your Wifi point and a working wall outlet. You can verify or change your Wi-Fi name & password by signing in to your Google Fiber Accountor by accessing the Google Fiber app. If you cannot connect to your Wi-Fi network, make sure that you are using the correct Wi-Fi name ( SSID) and password. Your Wi-Fi is on, and you should be able to connect. Wait 2-3 minutes for the power, internet and Wi-Fi LEDs to turn to solid blueĭevice is connected to the network and online (talking to ACS).Wait 2-3 minutes for the power, internet and Wi-Fi LEDs to turn to solid blueĭevice is connected to the network and online Powering up or trying to connect to the network Wait 2-3 minutes for the power, internet and Wi-Fi LEDs to turn to solid blue.Plug the power cord back in to the device.Make sure that the ethernet cable is securely connected. No optical connection or Fiber Jack is ranged but not authenticated.Ī device is connected but not passing traffic. Unplug your Fiber Jack from its power source (which depending on your setup, could be a power outlet, ethernet cord plugged into a router, or an ethernet cord plugged into a port in a wall plate.).Wait three minutes for the Fiber Jack to begin working again. Then reconnect your Fiber Jack to the power source. ![]()
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